Who We Are
Hercules Plastics operates the website:
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
For any privacy-related enquiries, please contact:
What Information We Collect
When you use our website, place an order, submit an enquiry, or create an account, we may collect personal information including:
- Name
- Company name
- Billing and shipping address
- Phone number
- Email address
- Order and transaction details
- IP address and browser information
How We Use Your Information
We collect and use your information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support
- Manage trade accounts
- Send order updates and invoices
- Improve our website and services
- Prevent fraudulent activity
Payments
Online payments may be processed securely through third-party payment providers such as Stripe, PayPal, or bank transfer services.
We do not store full credit card details on our website.
Shipping and Delivery Partners
To fulfil orders, we may share necessary delivery information with freight and courier providers including:
- Transdirect
- Aramex Australia
This may include your name, phone number, delivery address, and order details required for shipping purposes.
Cookies
Our website uses cookies to improve your browsing experience and support website functionality, including:
- shopping cart functionality
- account login
- remembering preferences
- website analytics
You may disable cookies through your browser settings; however, some website features may not function correctly.
Website Analytics
We may use analytics tools such as Google Analytics to help us understand website traffic and improve user experience.
These services may collect anonymised information including browser type, pages visited, and time spent on the website.
Account Information
If you create an account on our website, your personal information is stored securely within your customer profile.
You may request access to, correction of, or deletion of your personal information at any time, subject to legal and administrative requirements.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no online transmission or storage system can be guaranteed completely secure.
Third-Party Content
Our website may contain links or embedded content from third-party websites. We are not responsible for the privacy practices or content of those external websites.
Your Rights
You may request access to the personal information we hold about you or request corrections where necessary.
To make a privacy request, please contact:
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Hercules Plastics
14 Kenoma Place
Arndell Park NSW 2148
Australia